Part Art, Part Science, All Salesforce!

A Solution Architect is the "mastermind" who takes a client's Salesforce goals from vision to design to reality. Works hand-in-hand with both Engagement Manager and Senior Management to design the right solutions for a Client's budget, timeline, and unique organizational attributes.

At Palladin Technologies the Solution Architects are strong presenters and facilitators who can co-create the vision, lead the execution with the customer, and obtain customer acceptance of the delivered solution. Although it is important to drive difficult conversations and remove roadblocks to executing business strategies proficiency in analyzing issues and obstacles to determine root causes and identify appropriate corrective action are also central tasks.  

The prospective candidate must demonstrate a strong understanding of typical business challenges or common objectives customers face within the industry and communicate with technical and business stakeholders from all levels through C-Suite.In addition, the solutions architect must possess exemplary communication skills.  The desired candidate demonstrates the ability to work under pressure, maintain constant communication with product owners on a day-to-day basis, analyze information, design comprehensive solutions, and sincerely wish to be of service to the client

We are actively seeking the ideal candidate who possesses the skills to lead consultative engagements with enterprise customers, and partner with key stakeholders to create compelling visions. You’ll execute and serve as a hands-on advisor to deliver customer ROI. If you consider yourself a highly effective technical leader with hands-on development and leadership experience, this opportunity is for you!

Responsibilities:

Serve as a trusted advisor to the client

Designing solutions and system functionalities according to business requirements and according to Salesforce best practice

Identify and lead internal strategic initiatives to grow the consulting practice

Serve as an active contributor to the community’s overall knowledge base and expertise

Analysis of business requirements and mapping them to Salesforce capabilities

Estimating the effort of configuration work on the Salesforce Platform

Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value

Qualifications:

Bachelor’s degree (or its foreign degree equivalent) in Technology, Engineering (any field), or a related quantitative discipline. Equivalent demonstrable work experience in place of a degree will be considered

5+ years of relevant experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and demonstrable success

Experience in the Communications/Media Industries

Familiar with TM Forum Frameworks - preferably certified in eTOM/TAM/SID frameworks.

Extensive experience with configuration and customization on the Salesforce platform preferably in SFI Communications Cloud (Vlocity)

Expert-level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable the achievement of the desired business outcomes

Experience leading discovery sessions, business process modeling (As Is/to Be), mapping user-centric journeys, product and data model definitions, integration specifications, business requirements, writing user stories and providing detailed system and functional designs, and High-Level Architecture diagrams.

Experience in documenting business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state-improved processes and system design